Our detailed services introduction
1st,All of your inquiries are to get the soon feedback timely(within 1-2hours during the on-duty time while 8 hours during the off-duty time).
2nd, Over 1,000 professional videos of our packaging machine can give you a clear general view about our machine, and how our machine works.
3rd,Free packaging solution design, including the dimension drawing, or even 3D drawing,from our engineer team.
4th,The requests and the questions we usually have to the customers so that we can decide the suitable machine and offer you as soon as following two parts:
part one, the following request we have to the customer:
1. The picture of your raw product, your sample bag, and the film design drawing when you ask an offer;
2. The sample film and the sample raw product for us to test your machine when you decide to place an order.
part two the following user's requirements we are to ask you to choose and offer you the suitable machine:
1. What is your packaging product?
2. How many gram/ml per bag?
3. What is your bag size (the width and length)?
4. What is voltage and Hertz in your local?
If you need the customized machine, we can design and manufacture the packaging machine as your individual requirements.
CERPACK have the professionally trained, and experienced team to follow your orders methodically to guarantee the machine can be finished on time with high quality.
Also, you can get the regular updating of the machine processing.
We Promise Customer Perfect Guarantee and After-Service:
1st, As for CERPACK packaging machine, our company provides full 12 months for all mechanical parts with the exception of electrical and electronic parts and those subjects to normal wear and tear. Meanwhile, the guarantee starts from the shipment (B/L issuing date). The guarantee is intended limited to the replacement of the broken part after checking the construction fault. The guarantee declines in the case the customer proceeds, without proper consent, to the replacement, modification, or repair of parts. The inspection of the causes of the trouble or the breakdown of the parts is exclusively up to the manufacturing company. All in all, our company can offer you assured products. Our detailed after-sales services are to be as the following terms.
2nd,Usually,our manual and guidance videos can give you a brief view how to install, connect, test, set, maintain.
3rd, Freely contact your sales manager by email, calling, or online message APP if you cannot find the solution as any problems happen. Your request is surely to get feedback within 24hours(usually, within 2 hours if your request is sent during our on-duty time).
4th, Our oversea face-to-face installing and training services are available if you need, and agree our engineer & technician site services terms as following:
1.CERPACK 's oversea engineer should take airline to go to the user's plant in the agreed date by our two party.
2.The user's should pay for the charges & fee of travel ( air ticket and Visa )& accommodation, and technicians & engineers.
3.Training: we've design the most suitable training program for our different customers based on their specific requirements.
5th,Spare parts changing:
1.within one year, free spare parts while you pay the freight or express charges;
2. beyond one year: spare parts at our basic cost while you pay the freight or express charges.