Guangzhou CER Packing Machinery co., ltd

High quality product, professional service, being the core supplier in automatic packing machinery!

Home > Our service

Our  detailed services introduction

Pre-sales  Services:

1st,All of your inquiries are to get the  soon feedback timely(within 1-2hours during the on-duty time while 8 hours  during the off-duty time).
2nd, Over 1,000 professional videos of  our packaging machine can give you a clear general view about our machine, and  how our machine works.
3rd,Free packaging solution design,  including the dimension drawing, or even 3D drawing,from our engineer team.
4th,The requests and the questions we  usually have to the customers so that we can decide the suitable machine and  offer you as soon as following two parts:

part one, the following request we have  to the customer:
1. The picture of your raw product, your  sample bag, and the film design drawing when you ask an offer;
2. The sample film and the sample raw  product for us to test your machine when you decide to place an order.

part two the following user's  requirements we are to ask you to choose and offer you the suitable machine:
1. What is your packaging product?
2. How many gram/ml per bag?
3. What is your bag size (the width and  length)?
4. What is voltage and Hertz in your  local?
If you need the customized machine, we can design and manufacture the  packaging machine as your individual requirements.

Medium-sales  Services:

CERPACK have the professionally trained,  and experienced team to follow your orders methodically to guarantee the  machine can be finished on time with high quality.
 Also, you can get the regular updating  of the machine processing.

After-sales  Services:

We Promise Customer Perfect Guarantee  and After-Service:

1st, As for CERPACK packaging machine, our  company provides full 12 months for all mechanical parts with the exception of  electrical and electronic parts and those subjects to normal wear and tear. Meanwhile, the guarantee starts from the shipment (B/L issuing date). The  guarantee is intended limited to the replacement of the broken part after  checking the construction fault. The guarantee declines in the case the  customer proceeds, without proper consent, to the replacement, modification, or  repair of parts. The inspection of the causes of the trouble or the breakdown  of the parts is exclusively up to the manufacturing company. All in all, our  company can offer you assured products. Our detailed after-sales services are  to be as the following terms.

2nd,Usually,our manual and guidance  videos can give you a brief view how to install, connect, test, set, maintain.

3rd, Freely contact your sales manager  by email, calling, or online message APP if you cannot find the solution as any  problems happen. Your request is surely to get feedback within 24hours(usually, within 2 hours if your request is sent during our on-duty time).

4th, Our oversea face-to-face installing  and training services are available if you need, and agree our engineer & technician  site services terms as following:
1.CERPACK 's oversea engineer should take  airline to go to the user's plant in the agreed date by our two party.
2.The user's should pay for the charges & fee  of travel ( air ticket and Visa )& accommodation, and technicians &  engineers.
3.Training: we've design the most suitable  training program for our different customers based on their specific  requirements.

5th,Spare parts changing:
1.within  one year,  free spare parts  while you pay the freight or express charges;
2. beyond one year: spare parts at our basic cost while you pay the  freight or express charges.